Before the order is completed, you can add, remove or exchange an item. You can also call our Customer Service Center +90 0850 885 06 85 for further information.
1.3 How can I track my order status?
After logging in, click on ‘’User Name’’ on the right side of the homepage and then click ‘’Orders’’ to check your order status.
You can click on ‘’Where Is My Order?’’ on the homepage after completing your order to track its status.
As soon as your order is shipped, we will send you an SMS and an e-mail with your tracking information.
1.4 What if I receive a defective or damaged item?
If you have received a damaged or defective item, you can return it according to our return policy.
Return Policy: By completely filling in return slip on the back of the receipt, you can return your purchase with the original delivery package and receipt (and accessories if there are any) for free with Aras Kargo within 7 days you will be informed about the refund process by our Customer Care Services.
İade Adresi:Yusuf Kaynar Yiğitler Mahallesi 337 Sokak NO: 65/B Şirinyer - Buca / İZMİR Müşteri Hizmetleri : 0850 885 06 85
İade ettiğiniz ürünler firmamıza ulaştıktan sonra, bilgilendirme SMS’i paylaşılmaktadır. Ürünler firmamıza ulaştığı andan itibaren 14 gün içerisinde ödeme iadesi gerçekleştirilir.İade süreciniz ile ilgili yetkililerimiz size geri dönüş sağlayacaklardır.
1.5 Do I have to register for shopping?
You do not have to register to shop on our site. However, registration is required for fast ordering, to benefit from special promotions, and to cancel or return orders more quickly.
1.6 I received a faulty item in my order, what can I do?
By completely filling in the return slip on the back of the receipt, you can return your unworn purchase with the original delivery packaging and receipt (and accessories if there are any). When we receive the item, we will resend the chosen item if it is available in our stock. If it is not available, we will refund you the amount of your purchase
1.7 How can I check an item’s stock status?
You can check the availability of the item(s) you are interested on the relevant page, under the category of ‘’Choose Size’’.
1.8 What is ‘’Basket’’, how can I use it?
The ‘’Basket’’ is a display on the right side of the homepage that you will use while shopping. You can do the following:
*You can add items to your basket by clicking ‘’ADD TO BASKET’’.
*You can use your coupons codes for the items in the basket.
*You can determine the number of items you have selected.
*While shopping, if you’d like to remove any item that you have added to your basket, click ‘’x’’ on the right side and remove it from your basket.
*You can see the shipping fee below your basket.
1.9 How long can I keep my items in the basket?
You can keep the selected items in your basket until they are out of stock. When the item is out of stock, it is automatically removed from your basket.
1.10 Will my purchase be wrapped in a gift package before it is delivered?
If you would like your purchase to be wrapped as a gift, please mention this in the "Gift Note" field. Your purchase will be gift wrapped and a free gift note will be sent to the recipient.
1.11 How can I check if the discount or gift coupon reduce the total amount?
You can check the total amount of your order in your basket on the lower right corner of the screen.
1.12 Can I use my coupon code for all of my order?
You can use your coupon code for all valid orders.
1.13 My order did not go through, but I have been charged for it. What can I do?
You can send the relevant receipt or bank statement showing the money withdrawn from your account by e-mail to [email protected] or call our Customer Care Service at : 0850 885 06 85
1.14 After my order, the price is decreased. What can I do?
We cannot change the price or pay you the difference after you have placed your order.