Return, Cancellation and Exchange

Domestic Return Policy

You can return it within 14 days from the date you received it, provided that the product you purchased was not used, the label was not broken, and the sellability feature was not recovered.  (Except underwear, personal care, swimsuits, swimwear and dresses) 

Underwear, personal care products in the categories of muslim night dress and dress; Provided the packaging is unopened, unlabeled, untested and unused, you may return the product on condition that it is delivered to the cargo within 24 hours which it is delivered. If you want to return your article before you have it, you must call our Customer Care Service at : 0850 885 06 85 or send an e-mail to info@mehruyan.com


You must send your article via YURTİÇİ KARGO by paying shippment fees.

You can have only the refund of the article. Shipping fee is non-refundable.

Returned product/products are worth, from the moment the products reach our depot; Your credit card will be returned by checking the conformity of the product to the return conditions. If you have purchased your article with COD or Money Transfer, please give us your full name and your bank's name, account number and IBAN Number. 

IBAN number is very important for your refund. If you will not give us your IBAN number your return process will not start. We process your return as soon as we have your IBAN number. The amount of article will transfer in 14 Business Days. 

If you purchased your article with installment, your refund will be with installment. (It may depends on your bank)

Domestic Change 

You can change your article within 14 days from the date you received it, provided that the product you purchased was not used, the label was not broken, and the sellability feature was not recovered.  (Except underwear, personal care, swimsuits, swimwear and dresses) 

Underwear, personal care products in the categories of muslim night dress and dress; Provided the packaging is unopened, unlabeled, untested and unused, you may change the product on condition that it is delivered to the cargo within 24 hours which it is delivered. If you want to return your article before you have it, you must call our Customer Care Service at : 0850 885 06 85 or send an e-mail to info@mehruyan.com You may also change your article's size within 7 days by calling us. 


You must send your article via YURTİÇİ KARGO by paying shippment fees.


International Return Policy

You can return it within 14 days from the date you received it, provided that the product you purchased was not used, the label was not broken, and the sellability feature was not recovered.

(Except underwear, personal care, swimsuits, swimwear and dresses) 

Underwear, personal care products in the categories of muslim night dress and dress; Provided the packaging is unopened, unlabeled, untested and unused, you may return the product on condition that it is delivered to the cargo within 24 hours on which it is delivered.

You will need to return the items you want to return or  exchange with your local postal service by paying shipping charges. In order to survive any problems during the return period, you must note your cargo tracking number.

You should send your articles back via your local postal services to avoid any customs problem. Mehruyan does not pay for the products that do not reach the depot.

Mehruyan refunds only the cost of the the product. Shipping charges are non-refundable. Returned product/products are worth, from the moment the products reach our depot; Your credit card will be returned by checking the conformity of the product to the return conditions. 


International Change Policy

You can change it within 14 days from the date you received it, provided that the product you purchased was not used, the label was not broken, and the sellability feature was not recovered.

(Except underwear, personal care, swimsuits, swimwear and dresses) 

Underwear, personal care products in the categories of muslim night dress and dress; Provided the packaging is unopened, unlabeled, untested and unused, you may return the product on condition that it is delivered to the cargo within 24 hours on which it is delivered. You may also change your article's size within 7 days by calling us. 


If you would change your article when you have it, you must send an e-mail to info@mehruyan.com or you must call our Customer Care Service at : 0850 885 06 85 


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